Refund Policy

Standard refunds

Monthly and yearly subscriptions purchased without a coupon or discount code are eligible for a full refund if you request it within 24 hours of the initial purchase. After 24 hours, payments for the current billing period are non-refundable.

Non-refundable purchases

The following are non-refundable under all circumstances:

• Lifetime access plans — non-refundable, regardless of when a refund is requested.
• Discounted purchases — any plan bought using a coupon or discount code, even within the first 24 hours.
• Wallet top-ups, tokens, and credits — any loaded balance or one-time credit purchase.
• Partial periods — we do not issue prorated refunds for the unused portion of a billing period after cancellation, downgrade, or non-use.

Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You may cancel at any time from your account settings or by emailing [email protected]. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then. Cancelling does not, by itself, entitle you to a refund of amounts already charged.

How to request a refund

To request an eligible refund, email [email protected] within the applicable window with the email address on your account and your order details. Approved refunds are returned to your original payment method, typically within 5–10 business days. All fees are exclusive of taxes, which are your responsibility where applicable.

Chargebacks and abuse

If you have a billing concern, please contact us first — we are happy to help. We reserve the right to suspend or terminate accounts associated with fraudulent activity or chargebacks filed without first contacting us. Nothing in this policy limits any non-waivable refund rights you may have under the consumer-protection laws of your country of residence.