Refund Policy

Clear rules for refunds, renewals, and cancellations.

Last updated: June 28, 2026

This Refund Policy forms part of our Terms of Service. Plans are paid in cryptocurrency (BTC, ETH, USDC and others) through our payment processor, Atlos. Existing card subscriptions taken out before crypto checkout are billed by Stripe and appear on your statement as Uncensored Chat. Please read this policy before purchasing.

Crypto payments are final

Every plan sold on our pricing page is paid in cryptocurrency. Blockchain transactions settle irreversibly and cannot be recalled by us or by our payment processor, so crypto payments are non-refundable. Chat is free and unlimited without any payment, so you can try the service in full before you buy anything.

Card subscriptions taken out before we moved to crypto were eligible for a full refund if requested within 24 hours of the initial purchase. After 24 hours, payments for the current billing period are non-refundable.

Non-refundable purchases

The following are non-refundable under all circumstances:

  • Lifetime access plans — non-refundable, regardless of when a refund is requested.
  • Discounted purchases — any plan bought using a coupon or discount code, even within the first 24 hours.
  • Wallet top-ups, tokens, and credits — any loaded balance or one-time credit purchase.
  • Partial periods — we do not issue prorated refunds for the unused portion of a billing period after cancellation, downgrade, or non-use.

Auto-renewal and cancellation

Crypto plans do not renew. Each payment buys a single 30-day window (or permanent access, for lifetime plans) and then simply ends, so there is nothing to cancel and no way to be charged again without choosing to pay.

Legacy card subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You may cancel at any time from your account settings or by using our widget. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then. Cancelling does not, by itself, entitle you to a refund of amounts already charged.

How to request a refund

To request an eligible refund, please contact us via our widget within the applicable window with the email address on your account and your order details. Approved refunds are returned to your original payment method, typically within 5–10 business days. All fees are exclusive of taxes, which are your responsibility where applicable.

Chargebacks and abuse

If you have a billing concern, please contact us first — we are happy to help. We reserve the right to suspend or terminate accounts associated with fraudulent activity or chargebacks filed without first contacting us. Nothing in this policy limits any non-waivable refund rights you may have under the consumer-protection laws of your country of residence.